Privacy Policy

The site uses cookies, a small text file that is stored on your computer or mobile, to recognize your computer or mobile on recurring visits. There is no personal information stored in our cookies and it cannot contain viruses.

Cookies are used to keep statistics on the number of users as well as information, geography and interests of our users to customize content accordingly. And thereby create a better experience for users.

Sydtrafik uses 3rd party cookies (Matomo) to collect statistics about users' visits and navigation on the site. This data is recorded for statistical reasons - you as a single user remain anonymous.

Storing cookies

Cookies delete themselves after a certain number of months (may vary), but they are renewed after each visit.

How to avoid cookies?

If you do not want to receive cookies, you can block them.

Matomo (statistics)

We use cookies from Matomo to measure website traffic. You can opt out of statistic cookies in the cookiebanner.

Generally

When we ask you to make your personal data available to us, we inform you of what data we process about you and for what purpose. You will receive information about this at the time of collection of your personal data.

Purpose

The information is used to identify you as a user and record your purchases and payments, as well as to provide the services you have requested, such as buying a ticket or sending a newsletter.
We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests).

We only process necessary personal data

To the extent that you give your consent and enter the information yourself, e.g., name, phone number, e-mail, address and payment information are also processed. This will typically be in connection with creating a user account, login or when purchasing.

We delete your personal data when it is no longer necessary.

The information is stored for the time allowed by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

For example, the data we use include:

Sydtrafik.dk:

• Personal information: information you enter yourself in connection with a purchase, travel guarantee and refund, creation of a profile or by contacting Sydtrafik. The information includes e.g., name, address, date of birth, email, phone number, customer type, picture, Social Security number and ID such as debit card or driver's license.
• Information about purchases and orders: the information applies, for example, to the purchase of cards. In addition, booking flextur and disabled driving. Your purchase will be registered if you have created a profile. Sydtrafik does not store payment card information. The payment is made through an external vendor. When you enter your payment card information, it goes directly to those responsible for the payment system.
• Information about using the website: information about which pages you visit on the website is collected in logs along with your IP address.
• Competitions on the website: in competitions on Sydtrafik.dk and on Facebook, we collect the information you enter. Information is used to draw winners and submit prizes.

Our Sydtrafik:

• Personal information: information you enter yourself in connection with the creation of a profile or by contacting Sydtrafik. The information includes e.g., name, e-mail, phone number, picture, and which bus company you are employed at. We use your data to register your user so that we can target e.g., news and content and to respond to your inquiries.
• Inactive profiles: We delete your profile if you have not used it for a year. You will receive an SMS or e-mail before it is deleted. You can, of course, always contact us yourself and ask to have your profile deleted.

Flextrafik:

• Personal information: information you provide when you order. This is your Social Security number, which we need in order to settle the municipality's and the region's share of your driving. In addition, Sydtrafik is obliged to ensure a clear identification of the persons transported via Flextrafik. This applies to all flextrafik driving schemes except for Flexture, which is booked by telephone via Sydtrafiks call centre.
• Information about aids: we must be able to use your possible aids needs in order to plan and carry out your driving correctly. It is necessary for drivers/hauliers to receive information about any aids that must be included while driving in order to carry out the driving correctly. Aids are also registered in Flextrafik's ordering and planning system.
• The Social Security number, name, address and information on aids are recorded in Flextrafik's ordering and planning system. The system is operated by FlexDanmark, which is an IT company founded by Nordjyllands Trafikselskab, Midttrafik, FynBus, Movia, Sydtrafik and Region Midtjylland. The CPR number and information about aids are thus given to FlexDanmark in order to be able to order and plan runs. FlexDanmark is located on Hjulmagervej 55, 9000 Aalborg.
• Sydtrafik cooperates with the other transport companies in the execution of the service. We give the Social Security number and information on aids to another transport company if the driving is to be carried out in another region. The Social Security number and information on aids are provided to other transport companies or FlexDanmark when Sydtrafik gets help answering telephones.We do not provide the Social Security number to the drivers or hauliers who drive flextrafik.
• We only provide a telephone number to the driver or haulier if the citizen has given his or her consent in connection with the booking of the trip or the visitation for the driving.

Facebook:

• Personal information: Sydtrafik does not process cases on Facebook.
  In connection with e.g., customer inquiries, travel guarantee and forgotten cases, we refer instead to the respective entry forms under Contact and Service at sydtrafik.dk.
• In connection with competitions, Sydtrafik uses the winner's name and address to submit prizes.
• Personal data provided by users on Facebook is collected and used commercially by Facebook, including consumption patterns being identified and utilized for targeted promotions.

Sydtrafik processes personal data with the authority of the Data Protection Regulation article 6, subsection 1, letter c. It is a lawful processing if the processing is to comply to a legal obligation, which is the responsibility of the data controller. As a transport company, Sydtrafik is subject to the Transport Companies Act and performs various forms of transport on the basis hereof.

Sydtrafik offers various applications in connection with the services that Sydtrafik provides. The applications use GPS tracking and the legal basis for this function is consent in accordance with article 6, subsection 1, letter a of the Data Protection Regulation. The tracking consent is given by you in connection with the use of the app. It is possible to turn on GPS tracking in the app setting. It follows from article 7, subsection 3, that you can withdraw your consent at any time if you no longer want your personal data processed by Sydtrafik.

There may also be situations where special categories of personal data are processed, such as health information. The processing will only take place based on article 9 of the Data Protection Regulation. Information about a disability, for example, may be necessary for Sydtrafik so that we are able to provide the best service for you and a companion, if any. Sydtrafik may also be authorized by the special legislation on transport companies, which means that when using Flextrafik via Sydtrafik, special categories of personal data can be processed.

The legal basis for the use of cookies is article 6, subsection 1, letter a of the Data Protection Regula-tion, on consent.

The legal basis for the use of market research and marketing will also be article 6, subsection 1, letter a of the Data Protection Regulation, on consent. In connection with both above-mentioned processings based on consent, it applies that the consent in question can always be withdrawn if you no longer want your personal data processed.

Introduction

When using the Sydtrafik web shop (shop.sydtrafik.dk), information is collected about you in connection with ordering your card. We use the information to be able to process your order and issue a travel card.
It is not possible to make purchases without providing personal information.

Below we have detailed the information collected, the purpose and who has access to the information.

Data we used includes:

• Personal information: Information you enter yourself in connection with a purchase or when contacting Sydtrafik. The information includes, for example, name, address, e-mail, telephone number, CPR number and credit card.
• Information on purchases and orders: The information applies to card purchases.
• Sydtrafik does not save credit card information. Payment is made through an external supplier. When you enter your credit card details, they go directly to those responsible for the payment system.
• Information on web shop use: Information on which pages you visit is collected in log files together with your IP address.

We use the following third-party services:

• Raketfart: Sydtrafik Webshoppen's developers (raketfart.dk)
• On Pay: Payment solution in web shop (onpay.dk)
• Mobile Pay: Payment solution in web shop (mobilepay.dk)
• Nets: Payment solution in webshop (nets.dk)

We protect your personal data and have internal rules on information security

We have adopted internal rules on information security, which contain instructions and measures that protect your personal data from being destroyed, lost or altered, from unauthorized disclosure, and from unauthorized access or knowledge of it.

We do not pass on your personal data without your consent.

Data concerning your use of the website are not passed on to third parties. We use, however third-party systems for storing and processing data. Third parties process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal information such as name and e-mail, etc. will take place if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

We do not ask for your consent if we are legally obliged to disclose your personal data, e.g. as part of reporting authorities.

You have the right to access your personal data.

You have the right to know what personal data we process about you. You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed.

You have the right to have inaccurate personal data corrected or deleted
If the information processed about you is incorrect, you have the right to have it corrected or deleted.

You have the right to object to our processing of your personal data.

When you contact us with a request to have your personal data corrected or deleted, we examine whether the conditions are met and, if so, make changes or deletions as soon as possible.
Inquiries may be made to: post@sydtrafik.dk.

If you wish to complain about our processing of your personal data, you can also contact the Danish Data Protection Agency.

If you need to send personal data to Sydtrafik, you can do so safely via the form "Write to Sydtrafik".